Reference

What Governs Your Account on gopro99

Your use of gopro99 is subject to the terms and policies on this page — covering how your account data is handled, what rules apply to transactions via DANA, OVO, and GoPay, and how to reach us with any legal or privacy request.

Account TermsPrivacy PolicyPayment RulesCookie UseContact Rights
gopro99 What Governs Your Account on gopro99
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a policy concern, our support team handles these directly. Reach out through any of the channels below and include your account reference so we can respond to the right record.

Live Chat Open the chat widget from any page while logged in. For legal or privacy requests, select the Account & Policy topic so it routes to the right team.
Email Support Send your request to our support address with your account ID in the subject line. We aim to acknowledge legal and data requests within two business days.
Help Centre Our help centre covers common policy questions — account data access, cookie settings, wallet verification steps, and how to close your account if needed.
HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Rights

We keep your account data only as long as it is needed for the purpose it was collected — transaction records are retained to meet financial compliance requirements, while session and preference data is cleared when no longer active. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit any of these requests through live chat or email with your account ID.

Account Security

Your account is protected with session tokens and OTP verification on login. We do not store your DANA, OVO, or GoPay credentials — wallet links use tokenised references only.

Cookie Controls

We use functional cookies to maintain your session and remember your wallet preference. Analytics cookies are optional and can be turned off in your browser settings at any time.

Data Retention

Transaction records are kept for the period required under applicable financial rules. Account preference data is removed when you close your account or request deletion.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact support with your account ID and we will respond within the timeframe required by applicable local law.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms, data practices, and account policies work in practice.

We collect the details needed to verify your identity and process wallet transactions — your name, contact information, and the tokenised reference for your linked DANA, OVO, or GoPay wallet. We do not store your wallet PIN or password.

Yes. Send a data access request through live chat or email with your account ID. We will compile and share the relevant records within the timeframe required under applicable local law in your region.

Submit a deletion request via email or live chat. We will remove preference and session data promptly. Transaction records may be retained for the period required by financial compliance rules before full deletion.

We do not sell your personal data. Data is shared only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who operate under confidentiality agreements with us.

Preference and session data is deleted when your account closes. Transaction history is retained only for the period required under applicable financial regulations, after which it is removed from active systems.

Reach our support team through live chat or email and select the Account & Policy topic. Include your account ID and a description of the concern so the right team can review and respond directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.