Reference

Terms That Cover Your Account on gopro99

These terms set out what you agree to when you open and use your gopro99 account — from how deposits via DANA, OVO, and GoPay are handled to how disputes are raised.

Account EligibilityPayment TermsWallet Use RulesDispute ProcessPolicy Updates
gopro99 Terms That Cover Your Account on gopro99
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data is stored securely and used only to operate your gopro99 account, process payments, and meet our compliance obligations. We do not sell your data to third parties. You can request a copy of the data we hold or ask us to correct it by contacting support with your account details. Cookies on gopro99 are used for session management and basic analytics — you can adjust cookie preferences in your browser at any time.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable Indonesian regulations after closure.

Cookie Use

Session cookies keep you logged in. Analytics cookies help us see which pages load slowly. Neither type carries payment data.

Account Security

Your account is protected by password and OTP verification. Never share your OTP with anyone — gopro99 staff will never ask for it.

Requesting Changes

To update personal details or request data deletion, contact support via live chat or email with your registered account information.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles policy questions directly. Reach us through the channels below — we respond in Indonesian time and in English.

Team online

Live Chat

Open the chat widget from any page on gopro99 for the fastest response on account or terms questions.

Email Support

Send a detailed query to our support address for written confirmation of any terms-related decision or account action.

Help Centre

The Help Centre on gopro99 covers common terms questions with step-by-step account guidance you can check any time.

Common Questions About These Terms

Real questions from people reading these terms for the first time — answered directly.

These terms apply to anyone who opens or uses a gopro99 account. Access is only permitted where local Indonesian law allows it, and eligibility is your responsibility to confirm before registering.

We post updates here before they take effect. Continuing to use your account after a change is posted means you accept the revised terms. Check this page if you receive a notification about a policy update.

Funds in a suspended account go through our verification process before any release. Contact support with your account details and we will confirm the status and next steps in writing.

Send a request through live chat or email with your registered account name and wallet details. We will confirm receipt and provide your data within the timeframe required by applicable regulations.

Where Indonesian law applies to your use of gopro99, it takes precedence over anything written here. Availability depends on local law and eligible regions — we do not override local legal requirements.

Contact support to request account closure. After closure, we retain records for the period required by applicable regulations, then delete personal data in line with our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.